I recently had a need to send a parcel and so decided to use MyHermes.<\/p>\n\n\n\n
I’ve used them in the past and to be honest never had an issue with their service.<\/p>\n\n\n\n
On this occasion, due to the lockdown and social distancing I opted for the pickup from my home for an additional 60p rather than the drop off service I’ve previously used.<\/p>\n\n\n\n
The following day, Wednesday, I left the package on top of my dustbin as I had instructed, if out, this where the parcel could be found.<\/p>\n\n\n\n
We’re living in very difficult times, I understand this and so was not totally surprised that no one collected by the end of the day. After all I could understand the drivers are probably overloaded.<\/p>\n\n\n\n
So the following morning, Thursday I again put the parcel out, but once again it was not collected.<\/p>\n\n\n\n
So Friday morning, I eventually tracked down a number to call MyHermes. After an hour holding on, I was answered by an assistant.<\/p>\n\n\n\n
“My parcel was not been collected as planned on Wednesday” I said.<\/p>\n\n\n\n
“Yes that’s right” said the customer service agent “The drivers are not collecting from homes. We should put something on the website!”<\/p>\n\n\n\n
“Oh! .. but you charged me 60p for the option of collection?”<\/p>\n\n\n\n
“yes sorry, we can compensate you by refunding the 60p”<\/p>\n\n\n\n
“That’s not compensation!” I said. “I paid for the service and you’re not picking up.” “I’m not looking for compensation. I get the problems you’re having. I just need my parcel to go.”<\/p>\n\n\n\n
“No problem Sir, we’ll refund the 60p to compensate you.”<\/p>\n\n\n\n
“er fine .. what about my parcel?”<\/p>\n\n\n\n
“well you can drop it off at one of our locations if they\u2019re open!”<\/p>\n\n\n\n
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